by JustinOhio » Tue Mar 14, 2017 3:39 pm
I wanted to take a moment and give an update to this issue...
Dan worked with me today for about an hour to get this issue resolved. While we did not completely work out what the true cause was, he did get me back up and running and will be continuing to work through whatever bug I have in the coming releases.
I just wanted to add that Dan was very polite and helpful in every possible way he could be. He intently listened while I explained and demonstrated my issue and remained professional throughout. This type of attitude and customer commitment speaks volumes for the future of this product and is an example that all companies should strive for with their customer service.
Thanks again, Dan, and also to Tony who facilitated raising my issue to the next level of support.